Terms of Service
ETHICS, POLICIES AND TERMS OF SERVICE
Thank you for considering or selecting me as your harpist! This web document will serve as my ethics, policies and terms of service regarding my playing for you. Please read this page as it provides full disclosure as to my obligation to you.
CODE OF ETHICS
I undertake to meet or exceed all the these ethics as stated:
- Provide my clients with exceptional service.
- Provide safe, well-maintained, quality instruments and equipment.
- Handle all enquiries, transactions, correspondence and complaints promptly, courteously and fairly.
- Exercise truth in all promotions concerning services provided.
- Provide my clients with complete details on prices and services by time of booking.
- Publicly post engagement and cancellation policies.
- Publicly advise of changes in services or fees if and when they occur.
- Provide all clients with a fair exchange of Canadian [CAD$] dollars for their foreign currency.
- When unavailable for booking, assist potential clients with finding other suitable arrangements.
- Promote responsible and sustainable use of the environment when providing services.
- Abide by all applicable federal, provincial and municipal laws.
ENGAGEMENT POLICY AND TERMS OF SERVICE
A) ARTIST/ CLIENT INFORMATION PROVISIONS
The following Information Provisions will be detailed during the negotiation and agreement process in consultation with Alison. They will be itemised in a Confirmation Letter of Agreement from Alison. The Purchasing Party (you) is referred to as "Client" and Alison Vardy is referred to as "Artist" in the Provisions below. A signed contract is available with these same provisions if desired.
B) ARTIST PROVISIONS
The Artist Provisions and the Client Provisions following (Sections B & C) are the publicly posted "Terms of Service" for Alison's Confirmation Letter of Agreement.
C) CLIENT PROVISIONS
All compensation amounts are in Canadian Dollar Funds unless noted otherwise:
The following Information Provisions will be detailed during the negotiation and agreement process in consultation with Alison. They will be itemised in a Confirmation Letter of Agreement from Alison. The Purchasing Party (you) is referred to as "Client" and Alison Vardy is referred to as "Artist" in the Provisions below. A signed contract is available with these same provisions if desired.
- Date of Performance: Type of Event: Event Description:
- Client Name: Address: Phone: Email
- Contact Person: Phone: Email
- Event Location: Address: Phone: Directions:
- Arrival Time: Start Time: Duration:
- Estimated # Guests: Capacity: Curfew Time:
- Indoor/Outdoor: Outdoor Cover: Rainout Plans:
- Acoustic (without amplification) / Amplified Performance:
- Artist provides Amplification where required: Battery Amp
- Parking provided by: Artist / Client: Access via:
- Additional Artist accommodation where required provided by: Artist / Client
B) ARTIST PROVISIONS
The Artist Provisions and the Client Provisions following (Sections B & C) are the publicly posted "Terms of Service" for Alison's Confirmation Letter of Agreement.
- Artist Performance - The Artist shall perform, dress and present in a professional manner. The Artist will provide harp and chair. The Artist shall conduct the performance in a safe manner. The Artist shall at all times have complete supervision, direction and control over the manner, means and details of this performance.
- Artist Performance Time - The Artist's performance chargeable time shall be deemed to be from the agreed performance start time to the agreed performance finish time. The Artist shall endeavour be ready to perform fifteen minutes prior to the agreed harp performance start time in the event that the harp performance is required earlier by mutual agreement with the Client.The Artist reserves the right to arrive at the venue at the time deemed necessary by the Artist for set-up prior to the performance as stated in Sections B)1, B)2 and B)3.
- Artist Performance Rest Breaks – For agreed performance times of greater than one hour in duration the Artist shall take a rest break of ten minutes duration away from the harp within every full hour of harp performance. The Artist rest break shall increase to 15 minutes in duration within the fourth hour and subsequent hours of harp performance (Artist’s health at risk). For a wedding ceremony the Artist shall delay the rest break until after the ceremony's completion.
- Wedding Ceremony Performance Time - The standard wedding ceremony performance time shall be deemed to be one hour in length from the mutually agreed performance start time as designated when booking. Additional performance time for overtime ceremonies unless by prior expressed agreement by both parties is at the discretion of the Artist and is subject to the Artist's commitments elsewhere. A fee for additional playing time or rehearsals is applicable should the parties mutually agree to such extensions of this performance time.
- Artist Space and Lighting Requirements - The Client will provide a safe playing location with sufficient ambient light (approximately a 2 meter x 2 meter space). Additional space is necessary for amplification as required.
- Music Requests - The Artist reserves the right to not play music requests at the event nor shall the Artist accompany other musicians unless otherwise expressly agreed prior to the event with the Artist.
- Wedding Music Requests - The Artist reserves the right to accept wedding music requests but no additional changes to the musical requests will be considered within 10 days of the wedding.
- Outdoor Performance - The Artist shall not play nor expose her instruments or sound equipment outdoors in inclement weather nor in direct sunlight except as agreed in Section A) with the further provision that under no circumstance shall the Artist's instruments get wet. These environmental factors damage the Artist's instruments and sound equipment. The Client shall provide a solid clean, level surface if the event is to be held outside. Pavement, concrete, wood, carpet or dry grass is acceptable. The instrument shall not be placed directly in damp areas, on sand, dirt or gravel unless as agreed in Section A).
- Set-up Time - A fee for additional wait time prior to a performance is applicable should the Client require the Artist's presence earlier than is deemed necessary by the Artist for equipment set-up and site preparation. The Artist does not charge for equipment set-up and site preparation as deemed necessary by the Artist.
- Performance Time Extension - A fee for additional playing time is applicable should the parties mutually agree to such extension of performance time.
- If Artist Unable to Perform - In the event that the Artist is unable to perform due to illness, accident, accident to means of transportation, inclement weather or other Acts of God, or any other legitimate condition(s) beyond the control of the Artist, the deposit and any other payment by the Client to the Artist for this engagement shall be refunded. Full refund shall be the complete extent of liability. The Artist or her representative shall make reasonable efforts to provide the Client with an introduction to a substitute musician.
- Artist as Contractor - The Artist executes the terms of this agreement as an independent contractor, not as an employee of the Client. Responsibility for payment of the Artist income taxes and the HST collected on the Artist compensation is assumed by the Artist.
- SOCAN Performance Rights - The responsibility for any applicable SOCAN or performing rights fees is legally that of the venue and its owners.
C) CLIENT PROVISIONS
All compensation amounts are in Canadian Dollar Funds unless noted otherwise:
- Compensation Amount - Total Compensation will be detailed in a Confirmation Letter of Agreement or contract.
- Confirming Deposit - A minimum 50% deposit payable to Alison Vardy shall be in the hands of the Artist to reserve the date of the engagement.
- Confirmation Letter of Agreement - The Information Provisions as agreed under Section A) will be itemised in a Confirmation Email of Agreement from the Artist to the Client. The Terms of Service for the Agreement are deemed to be posted on this web page currently viewed.
- Contract - A signed contract may be required by either the Artist or the Client in lieu of the Terms of Service as posted on this web page currently viewed. The Artist is free to release the date and is under no further obligation if the Client fails to meet the above deposit requirement and (when required by the Artist) contract signing . The Artist reserves the right to waive (in writing) the deposit requirement.
- Deposit Refund - This/these deposit(s) is/are non-refundable for the 50% portion of the original contracted Compensation Amount if the Artist is ready, willing and able to meet the terms of this agreement, even if the Client should later cancel this engagement. The Artist reserves the right to refund the deposit only under very exceptional circumstances if the Artist believes reasonable notice of cancellation is given by the Client and no other bookings have been refused in lieu of the Client's deposit.
- Client Time, Date, Venue Change - This/these deposit(s) is/are non-refundable if the Client changes the time, date and/or venue and the Artist is ready, willing and able to meet the terms of the original agreement. The client is required to secure the new agreement for time, date and/or venue with an additional 100% deposit. The Artist is free to release the new agreement and is under no further obligation if the Client fails to meet the second additional 100% deposit requirement and (when required by the Artist) contract signing . The Artist reserves the right to refund the first original 50% deposit for the original agreement only under very exceptional circumstances if the Artist believes reasonable notice of changed time, date and/or venue is given by the Client and no other bookings have been refused in lieu of the Client's original deposit.
- Final Payment - The remainder of the compensation is due no later than the time of conclusion of the performance payable to Alison Vardy. Payment of additional agreed fee(s) or of any remaining fees from the original Letter of Agreement are due immediately upon completion of the performance.
- Client Cancellation - If the Client cancels the engagement within 15 days of the intended date, (s)he shall be responsible for paying the remainder to the Artist. The Artist reserves the right to waive this cancellation provision only under very exceptional circumstances.
- Artist Recordings - The Artist reserves the right to sell CD recordings at concerts and commercial public events at 0.00% commission to the Client.
- Cigarette Smoke - The Client agrees to furnish at her(his) sole cost and expense: a place of performance on the date(s) and time(s) contained in Section A) above, lighted, ventilated, cleaned, and free from cigarette smoke.
- Client Family, Guests, Employees - The Client shall take full responsibility and liability for the actions of his/her family, guests (including children), patrons, agents, employees or any others deemed necessary to the performance. The Client's family, guests (including children), patrons, agents, employees or any others deemed necessary to the performance are not the responsibility of nor the employees of the Artist.
- Performance Curfews - The Client shall take full responsibility and liability for any performance, stage or lock-up curfews at the event venue as provided by the Client in Section A). The Client shall not be entitled to a full or partial refund in the event of time restriction.